Airhelp is the one of the international startups with the highest growth rate and company’s leading technology and operative facilities are located in Poland. Business was originally founded in 2013 and in a past few years became undoubtedly a leader in air-claims services worldwide. By now the company has employed a few hundred highly qualified specialists who help their customers to secure compensation in case of delayed, canceled or overbooked flights.
The main task for be usable was to set up a polish branch of the business. In a short period over 200 employees have joined the team and bagan work for Airhelp at the branch. Among the employees are IT-professionals such as RoR, FrontEnd, DevOps as well as Project Managers and qualified multi-language customer care specialists who run day-to-day operations in polish, english, swedish, norwegian, danish, german, portuguese, italian and spanish. Not to forget the legal and accounting department.
The growth rate of the business has made an extraordinary journey - the average number of employed specialists was round fifteen a week which required quite a focus on work management and task organising as well as close insight at the development of organizational culture process. The team we built was supposed to create a comprehensive platform to deal with air claims and compensation processes. Furthermore, we managed to build and promote the AirHelp brand locally and created a modern headquarters in Gdansk. We are proudly admit we created a very successful and well-integrated team that takes an active part in business development process. Currently Airhelp uses the cutting edge technology and a significant part of solutions have been invented by the polish team with support of BeUsable.
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Henrik Zillmer about references and our cooperation with AirHelp
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